Pre-Conference Workshops

W1 Business Communication Course in a Day

Monday, November 5
9:00 AM – 5:00 PM
One-Day, 8 CPEs
Jill Schiefelbein, Former Communications Professor and Author of Dynamic Communication

The Internal Audit role comes with myriad communication responsibilities, and most aren't taught in any traditional communication course. This full-day workshop will overview, address, and provide strategies for the variety of communication challenges the Internal Auditor faces in an interactive and hands-on format. We'll start the day examining communication strategies for communicating with our clients and to non-auditor types. We'll transition into strategies for communicating during conflict, and negotiating differences of opinion. We'll end with a segment on persuasive communication, with an extra nod to presentation skills that will make you stand out in a positive way with any audience.

By attending this workshop you will learn:

• How to explain what you do to people who have no clue what you do
• Ways to proactively communicate with your clients, to set your audit up for maximum success
• Strategies for navigating touchy situations, with specific words to avoid and phrases to use
• Techniques for removing nonverbal barriers to communication (that you likely didn't even know were there!)
• A five-step strategy for any persuasive communication--be it a presentation or a message
• Delivery skills to give stand-out presentations, including visual communication through PPT

Latest Articles From Jill

Visual Cues to Make Your Audit Interviews More Manageable
August 28, 2018

Leveraging Virtual Team Meetings: Four Tips for Success
August 7, 2018

The Internal Auditor’s Guide to Masterfully Speaking to Boards and Committees
July 12, 2018


Post-Conference Workshops

W2 Building Audit Programs to Address Emerging Risks

Thursday, November 8 
12:30 PM – 5:00 PM
Half-Day, 5 CPEs
Greg Duckert, CPA, CIA, CRISC, CRMA, CISA, CMA, CERMDA, CCARDA, CFADA, Founder, Virtual Governance Institute

This session will focus on how auditors need to realign there thought processes to a truly risk based approach and start dealing with risks as they are emerging and not dealing with them after the fact. The key fundamental premise of true risk assessment is the ability to “predict” risk or recognize it in its earliest stages. If we can develop a highly effective method of doing that we can certainly prepare more insightful audit plans and highly effective engagement level risk based audit methodologies.

In this workshop you will learn the keys to developing a highly effective risk assessment process at the engagement level. In addition, you will grasp the necessity of performing in depth data centric risk assessments to determine the most critical areas to spend your valuable audit resources.

The most important thing that you will gain is an appreciation of the fact that it is not the length of the engagement, or the size of the scope, it is all about identifying the risks, determining the impact, locating the root cause and answering the question WHY?

This workshop will cover:

  • Effectively analyzing the emerging risks at the engagement level
  • Maximizing the risk assessment by using the 3 critical risk components
    • Identifying Risk
    • Determining Probability
    • Understanding Impact
  • Data-centric analysis for anticipating / predicting risk
  • Key data qualities necessary to effectively evaluate risk
  • IT and Operations examples of identifying emerging risks during audits
  • A step-by-step example for creating a customized risk-based audit program
  • Making a real business value statement with every audit you perform!!!!

W3 Managing Fraud for Auditors: An Investigator’s Guide

Thursday, November 8
12:30 PM – 5:00 PM
Half-Day, 5 CPEs
Marcia Hoffacker, Managing Director, Internal Audit, Hershey Entertainment & Resorts

Corporate investigators wear many hats, some of which include researcher, forensic analyst, relationship builder, human resources generalist, ethical compass and communications specialist. Being an internal investigator, particularly as an internal auditor, creates its own challenges such as limitations of available resources and maintaining your internal reputation long after the investigation is complete. During this interactive workshop, we will take a deep dive into the important components of a successful fraud management program.

Specifically, this workshop will include:

  • Understanding the business of fraud and current trends
  • Strategies to align with your key stakeholders
  • The components and benefits of well designed Ethics, Fraud and Risk Programs
  • Evaluating your company’s current state hotline and investigation process
  • Key steps in performing corporate investigations - from complaint intake to resolution
  • Effective communication and reporting
  • The role of technology in today’s investigations

W4 Better, Faster, Stronger: Improving Audit Report Writing

Thursday, November 8
12:30 PM – 5:00 PM
Half-Day, 5 CPEs
Sarah Swanson, Consultant, Tumbleweed Consulting

In a quick-paced world full of competing messages and quick headlines, the heat is on to deliver brief and impactful audit reports. This afternoon workshop offers a fresh take on stale report writing. We’ll first focus on making every sentence count with content and then dive deeper into each sentence with new editing techniques. Together we'll help one another improve writing and achieve a consistent writing voice between all audit teams. Specific strategies include how to:

  • Speed up communication during fieldwork and reduce your audit report time
  • Consider how reports are released to quicken the process
  • Make valuable assessment of the root cause and business risk
  • Use the right words to achieve concise and well-written audit issues
  • Communicate tone to match the severity of issues
  • Employ fresh techniques for editing tired report findings

Latest Articles from Sarah

Audit Writer’s Hub: 3 Steps to Improve Risk Statements
July 31, 2018

Rotational Auditing and Fishing
July 10, 2018

W5 Auditing Corporate Culture & Ethics

Friday, November 9
9:00 AM – 5:00 PM
Full-Day, 8 CPEs
Dr. Hernan Murdock, Vice President, Audit Division, MISTI

Internal auditors must assess and make appropriate recommendations for improving the governance process in the promotion of appropriate ethics and values within the organization. We must also evaluate the design, implementation, and effectiveness of the organization's ethics-related objectives, programs and activities (Standard 2110). Meeting this requirement is challenging and often involves assessing subjective matters.

In this session you will acquire essential skills to comply with this requirement, learn how to measure seemingly unquantifiable conditions, and help you audit ethics in the workplace more effectively.

1. Introduction

  1. Definitions, characteristics and requirements
  2. What it takes to build a healthy corporate culture
  3. The pillars, their roles and how to make them stronger
  4. Levels of moral development

2. Key Ingredients

  1. Essential elements and trigger points to influence the corporate culture
  2. How to establish, sustain or change the corporate culture
  3. Institutional instruments: Policies, training, statements, metrics
  4. What works and what doesn’t
  5. How people make decisions and the impact on ethics and the work environment
  6. The impact of national cultures on the corporate culture and ethics

3. Ethics Training

  1. The elements of effective ethics training
  2. Ways to getting more value out of ethics training
  3. Development, delivery and assessment of participant learning

4. Ethics Hotlines

  1. Assessing the effectiveness of ethics hotlines
  2. Common mistakes organizations make and how to prevent them

5. Auditing Ethics and Corporate Culture

  1. Surveys: How to develop, run, evaluate and report the results
  2. Interviews: Who to talk to and what questions to ask
  3. Focus Groups: How to organize, run and benefit from them
  4. Documents: Essential documents to review and their significance
  5. Issuing a report that gets results